Paul Jacobus wrote:I had saved the log files for Resolve and found this one entry with the identifier of Resolve 18.6.2. I could go on to tell you more about my education (Journalism Degree from Cal Poly, San Luis Obispo), and my childhood growing up in the Bay Area of northern California, but I think we all agree that this post is long enough. But as of now, version 18.6 is no longer on my system and I'm guessing the log file associated with that install is gone also. If you think that really would be helpful, tell me where I could post it and I'll do it. I'm not sure exactly how I could include a link to the log files from Black Magic. When I chose that, I had hoped that Resolve would recognize the dongle, but it didn't. But the "Activate" option was greyed out and it was obvious that it didn't "know" that I had a dongle and it wanted me to input an activation code (which I don't have). On that screen there was a field into which I could enter the activation code and a message that said, "Enter Your Activation Code or be Sure You Have a Dongle", or something similar. It clearly recognizes the dongle and again, it displays the word "Studio" on the splash screen.īack when I tried to upgrade, I would launch the program and get the splash screen. In frustration, I have now uninstalled version 18.6 from the problem system, re-installed version 18.5 (I still had the version 18.5 installation file on my PC), re-launched that version of Resolve (18.5) and it works just fine. Before purchasing it, I asked the vendor several times if it was a legitimate dongle and would they guarantee that it would work. Of course computer issues can get pretty muddled and I can't guarantee that there isn't Something About the Dongle (wasn't that a movie starring Ben Stiller?) I bought that dongle on line from Amazon. I bring all that up because it would seem that the dongle is not the problem. (The splash screen displays the word "Studio" when launching). That other drive still has Studio version 18.5 on it and continues to launch Resolve just fine. Since that upgrade failed, I left the other install as it was. That's the one that apparently now won't recognize the dongle. I only upgraded one drive's Resolve program to version 18.6. Obviously both of those Resolve systems need to recognize the same dongle plugged into the same computer, which they have been doing until I recently tried to upgrade. I have/had Resolve Studio version 18.5 installed on both drives for about 6 months now. Both system/boot hard drives are one terabyte SSDs.įor clarification, I have two system/boot drives on the same desktop computer described above. I have Windows 10 Pro, Intel i7 processor, 32 gigabytes of ram, GeForce GTX 1650 GPU.
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